|March 17, 2020|
With the challenges surrounding the coronavirus, we are cancelling all trips through April 27th, and trips involving air travel through May 31st. We have made this decision due to concern for travelers based on the advisories from governmental agencies.
If you are registered for one of these cancelled trips you will receive a phone call from our office.
All payments will be transferred to trip credit for travel on any future trip. Cash refunds will not be available for trips cancelled by Setness Tours. We have paid suppliers such as airlines, hotels, restaurants and activities and we are either being given future credit or no refund at all. Setness Tours will absorb the losses from our suppliers and provide our clients with a 100% trip credit for payments that have been made.
Many of our trips are being rescheduled and the dates of those will be announced as they aresecured.
We are monitoring the Coronavirus situation closely and providing disinfecting wipes and Purell to our clients. Our local motor coach provider, Storer Coachways, has implemented a new cleaning policy to spray down the seats with Lysol each day. Drivers will wipe down handrails, etc. with disinfecting wipes. They will provide hand sanitizer bottles for the front area of the buses. We are currently contacting the other motor coach companies to confirm they are also taking additional sanitizing steps.
We have had several questions about trip insurance covering cancellations due to coronavirus. You may wish to contact your insurance carrier to verify coverage details. It is our understanding that, under some circumstances, you may transfer the premium to future travel.
We thank you for your patience and understanding.
WAYNE & KATHERINE SETNESS